Statutory Rights

Your statutory rights are not affected by any of these terms and conditions.

Visitors to the website under the age of 16 should not register with us or submit any information to us.

You will be asked to confirm that you agree to our terms and conditions.

Returns Policy

We are unable to accept returns on personalised embroidered items unless faulty.

For other items if for any reason you are not completely satisfied with your purchase you may return it to us within 14 days (from when you received the goods) for a full refund or exchange (excluding postage and packaging). Please note that on hygiene grounds we are unable to accept returns of earrings for pierced ears, unless they are found to be faulty.

Contact us on 01772 861190 and we will give you the option of refund or exchange and confirm details of how to return your product.

Goods should be returned in perfect condition, unused and in their original packaging with all tags intact. We will not be held responsible for goods in transit back to us and therefore strongly advise you to ensure that the merchandise is packaged to prevent damage and returned via recorded post or other secure delivery method. Include your name and address details and confirmation of whether you would prefer a refund or exchange. A telephone number may also be helpul in the event of any query.

We will endeavour to refund the cost of the purchase within 5 days of receiving your returned order, but please note that it is out of our control how quickly your bank refunds the money into your account. Refunds will be made in the original form of tender.

Postage or other return costs will be the customer’s responsibility and will only be reimbursed by us in the case of damaged, faulty or incorrectly supplied goods.

Goods returned to us damaged or lost goods will not be refunded. Delivery charge on the original order will not be refunded.

Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages/damage within 3 days of receiving the order.

Returns address:-

Dewhurst's
859 Whittingham Lane,
Goosnargh,
Preston
Lancashire
PR3 2AU

Images of Goods

All product images used on this site are only representative of the goods on offer. Actual goods may not be exactly the same colour, design or packaging.

Order Acceptance

All orders placed will be treated as an offer to purchase goods from us. We will only accept your offer and enter into a contract with you once we have despatched the goods to you and confirmed this by e-mail.

We reserve the right to refuse or reject any offer to purchase at any time, although this would normally be if the product you have ordered is unavailable or withdrawn, we are unable to obtain authorisation for your payment, or we have identified a pricing or product description error.

Availability

All items shown are subject to availability and may be withdrawn at any time.

Back Orders

Every effort is made to ensure that only items that are currently in stock and available are displayed on our website. In the event that your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait.

Order Cancellation

Under the Distance selling Regulations 2000 you have the legal right to cancel your order within seven working days starting the day after your receive the goods.

If you wish to cancel your order please contact us on 01772 861190 as soon as possible with details of your order number. If the items have not already been despatched then we will cancel your order and refund your credit/debit card. However, if the items have already been sent out we will e-mail you with confirmation of the despatch date. You will then need to return the goods to us before we can process a refund.